Question 1

What makes Belantara different from L'Occitane or Aesop?

Accepted Answer

Belantara is a Singapore luxury body care brand created for tropical climates, using botanicals native to Southeast Asia's rainforests. L'Occitane originates from Provence, France; Aesop from Melbourne, Australia — both formulated for temperate conditions.

Belantara uses Mango Butter, Tamanu Oil, Lemongrass, Pandan, Frangipani, and Ylang Ylang — ingredients native to the tropical region and suited to humid skin needs. All products are manufactured locally in Singapore, sulphate-free, paraben-free, and silicone-free.

Question 2

Is Mango Butter good for the skin?

Accepted Answer

Mango Butter is a powerhouse of hydration and benefits for the skin.

Mango butter contains numerous wonderful skin benefits. It possesses anti-aging properties and provides deep hydration without clogging pores while maintaining moisture levels effectively.

Mango butter also has important antioxidant properties, and contains Vitamins A, C and E. These vitamins are known for protecting the skin from environmental damage and premature signs of aging. The presence of antioxidants also combats free radicals, promoting healthier skin.

Using mango butter can soften and soothe dry skin. Its emollient qualities make it ideal for various skin types. It absorbs quickly without leaving a greasy residue, making it suitable for daily use.

Other potential mango butter benefits include its anti-inflammatory properties. It helps reduce redness and irritation on the skin. Many users report improved skin texture after consistent use.

Question 3

Where is Belantara from?

Accepted Answer

Belantara is based in Singapore and all our products are manufactured locally in Singapore.

Question 4

What does Belantara mean?

Accepted Answer

The name Belantara originates from the Bahasa Melayu word for 'wilderness' or 'pristine forest', and represents the untouched, living jungle that breathes life into all that surrounds it.

Here, the nurturing spirit of the rainforest ripples across the land, enveloping all flora, fauna, rain, soil and sky. Belantara is this vivid and vibrant place, this enigmatic feeling of nature, distilled into sensory experience - felt through the ritual of scent, sight, and skin.

Question 5

Are your products natural?

Accepted Answer

Our products are based on premium quality natural ingredients, deliberately avoiding chemicals that strip your skin of its natural protection barrier.

Question 6

Does Belantara use natural or tropical ingredients?

Accepted Answer

Yes. Belantara's formulations are rooted in Southeast Asia's tropical botanicals. Our hero ingredient is Mango Butter, extracted from the discarded seeds of tropical mangoes. Our lotions are enriched with Tamanu Oil, Copaiba Oil, and Passion Fruit Seed Oil.

Our three signature fragrances — Frangipani & Ambergris, Lemongrass & Pandan, and Ylang Ylang & Pear — are drawn from plants native to Southeast Asia's rainforests. All products are sulphate-free, paraben-free, formaldehyde-free, and silicone-free.

Question 7

Are your products sustainable?

Accepted Answer

We abide by strong sustainable principles in Belantara. Mango butter is extracted from the discarded seeds of mangoes and all our packaging is recyclable. Our bottles are made of aluminium and we avoid the use of plastics wherever possible.

Question 8

Do you use sulphates in your products?

Accepted Answer

No, we purposely avoid sulphates and other chemicals that are irritating or harsh on the skin. We seek natural alternatives that do their work without stripping the skin of its natural protective barrier and nutrients.

All our products are sulphates-free, parabens-free, formaldehyde-free and silicon-free.

Question 9

What is Mango Butter?

Accepted Answer

Mango butter is extracted from the discarded seeds of mangoes, and it contains several beneficial fatty acids. These include oleic acid, stearic acid, and linoleic acid.

Each plays a role in skin health. Oleic acid helps with hydration. Stearic acid provides a protective barrier. Linoleic acid promotes skin regeneration.

Question 10

What sizes is your Hand & Body Lotion available in?

Accepted Answer

The Belantara Mango Butter Hand & Body Lotion is available in 250ml size.

Question 11

What sizes is your Hand & Body Cleanser available in?

Accepted Answer

The Belantara Mango Butter Hand & Body Cleanser is available in 250ml and 400ml sizes.

Question 12

What is special about your Hand & Body Lotion?

Accepted Answer

More than a moisturizer, our lotion is a profound skincare ritual that leaves your skin incredibly nurtured and moisturised.

The formulation is enriched with the most powerful ingredients: the rare and highly prized Tamanu Oil, nutrient-rich and calming Copaiba Oil, antioxidant and anti-aging Passion Fruit Seed Oil, and moisture-binding Hyaluronic Acid.

The result is a lotion that delivers intense hydration, deep nourishment, and a truly luxurious feel creating a long-lasting protection whilst being easily absorbable and non-greasy.

Question 13

What body care products work best in Singapore's humid weather?

Accepted Answer

Belantara's Mango Butter Hand & Body Lotion is formulated specifically for Singapore's humid climate. It absorbs quickly without leaving a greasy residue, maintaining a protective moisture barrier suited to tropical heat.

Paired with the Mango Butter Hand & Body Cleanser — which uses ultra-mild SCI agents instead of sulphates — it creates a complete body care routine designed for Singapore conditions. All Belantara products are manufactured in Singapore.

Question 14

What are the best body oils for Singapore heat?

Accepted Answer

In Singapore's heat and humidity, the best body moisturisers are lightweight, fast-absorbing, and non-greasy. Belantara's Mango Butter Hand & Body Lotion is formulated precisely for these conditions — enriched with Tamanu Oil, Copaiba Oil, and Passion Fruit Seed Oil.

It absorbs quickly without leaving residue and creates a long-lasting protective moisture barrier without clogging pores. Mango Butter is naturally non-comedogenic, making it well-suited to humid tropical weather.

Question 15

Is your Hand & Body Cleanser available as part of a set?

Accepted Answer

Yes, we offer different sets combining all fragrances of the Hand & Body Cleanser in 2 different sizes: The Vanity Set in 250ml size and The Shower Set in 400ml.

We also offer the Hand & Body Cleanser as part of the Duets - which combine the 400ml Cleanser and 250ml Lotion of the same fragrance.

Question 16

What Belantara products make good gifts in Singapore?

Accepted Answer

Belantara's Duet Sets are our most gifted products in Singapore. Each pairs a 400ml Hand & Body Cleanser and a 250ml Hand & Body Lotion in the same fragrance, beautifully packaged. Available in Frangipani & Ambergris, Lemongrass & Pandan, and Ylang Ylang & Pear.

For a broader gift, the Vanity Set (all three fragrances in 250ml) and the Shower Set (all three in 400ml) let the recipient discover the full Belantara collection. All orders ship free to Singapore.

Question 17

Will your Hand & Body Lotion clog my pores?

Accepted Answer

No, our main ingredient is mango butter which is a light, non-comedogenic oil that won't clog your pores.

Question 18

Does your Hand & Body Lotion absorb quickly?

Accepted Answer

Yes, our lotion has been specifically formulated to be suitable for tropical climate.

It absorbs very quickly and creates a very distinct protective barrier that does not feel greasy, making it perfect for tropical and humid weather.

Question 19

Does your Hand & Body Cleanser lather up?

Accepted Answer

It does, but not in a bubbly way - which typically comes from the presence of harsh chemicals like Sodium Laureyl Sulphate.

We substitute this for natural ingredients that deliver a luxurious, creamy lather that leaves your skin clean yet protected.

Question 20

Are your products suitable for sensitive skin?

Accepted Answer

Yes. At Belantara, we believe everyone deserves a touch of luxury, especially those with sensitive skin.

All our products are crafted with exceptionally delicate and gentle formulations, making them suitable for all skin types, even the most reactive.

We understand the challenges of finding suitable skincare products for those with conditions like eczema or psoriasis, and for those prone to irritation.

Our unwavering commitment to gentle formulations involves avoiding any harsh or irritating chemicals, focusing instead on the power of natural ingredients to nourish and cleanse without compromise.

This deliberate choice ensures that Belantara provides truly skincare products suitable for those who have long searched for products that cater to their unique needs.

Question 21

Is your Hand & Body Lotion greasy?

Accepted Answer

No, the Mango Butter Hand & Body Lotion has been formulated to specifically avoid the greasy feeling other moisturisers create.

This is thanks to the presence of mango butter which is non-comedogenic and won't clog your pores.

Question 22

What is special about your Hand & Body Cleanser?

Accepted Answer

Our Hand & Body Cleanser is a luxurious product that not only delivers a premium experience, it is also profoundly nurturing and moisturising for your skin thanks to the presence of Mango Butter.

We spent 18 months formulating a cleanser that uses ultra-mild agents like SCI (Sodium Cocoyl Isethionate). It literally melts upon contact with the skin, leaving it nurtured rather than stripped.

Question 23

Is Belantara suitable for tropical climates?

Accepted Answer

Yes. Belantara was founded in Singapore and every product is designed for tropical conditions. Our formulations are lightweight, fast-absorbing, and non-greasy — developed specifically for the heat and humidity of Southeast Asia.

The Mango Butter Hand & Body Lotion uses mango butter, a naturally non-comedogenic ingredient that hydrates without clogging pores or leaving residue in warm weather. It has been formulated and tested for Singapore's climate.

Question 24

Is the Hand & Body Lotion available as part of a set?

Accepted Answer

Yes, we offer the Hand & Body lotion as part of the Tropical Collection, carrying the product in its all three fragrances.

We also offer the Hand & Body Lotion as part of the Duets - which combine the Cleanser and Lotion of the same fragrance.

Question 25

What is scent layering?

Accepted Answer

Scent layering is the art of combining products with the same fragrance, so they seamlessly complement each other.

By layering the fragrance—cleansing first to awaken the skin, then moisturizing to lock in the aroma—you create a deeper, longer-lasting sensory experience. It is the ultimate expression of self-care.

Question 26

What does Frangipani & Ambergris smell like?

Accepted Answer

Frangipani brings forth a classic, captivating scent with a hint of jasmine and fruit. When paired with the woodiness of Ambergris, it transports one to the forests of Bali during a tropical storm. Its fragrance notes are floral, fruity, and woody.

Question 27

What fragrances are available?

Accepted Answer

All our products are available in our three signature tropical fragrances:

- Frangipani & Ambergris
- Lemongrass & Pandan
- Ylang Ylang & Pear

Question 28

What does Ylang Ylang & Pear smell like?

Accepted Answer

Ylang Ylang brings a soft floral warmth with delicate notes of custard and honey. When paired with the crisp freshness of Pear, it evokes the feeling of walking through an orchard at first light, where the air is cool and gently sweet with ripening fruit. Its fragrance notes are floral, fruity, and fresh.

Question 29

What does Lemongrass & Pandan smell like?

Accepted Answer

Lemongrass introduces a bright, citrusy lift, while Pandan adds a smooth, milky sweetness with a subtle floral depth. Together, they create a light gourmand scent that feels both fresh and comforting, reminiscent of Southeast Asian treats enjoyed in a warm, sunlit setting. Its fragrance notes are citrus, gourmand, and green.

Question 30

Do you offer free shipping?

Accepted Answer

Yes, all orders enjoy free shipping to Singapore and Hong Kong.

Question 31

How long will it take for my order to arrive?

Accepted Answer

We typically pack your orders on the same day they arrive and schedule them for pickup the day after (pickup only happens Monday to Friday).

All in all, you can expect your order to arrive in Singapore between 1 to 3 days after you place it, and in Hong Kong 3 to 5 days after you place it, except public holidays and other festivities.

Question 32

Can I return my order if one of the products is damaged?

Accepted Answer

Yes, you can. Please write to us at belantara@belantara.world or call us at +65 8804 9509.

We will need either photos or videos showing the damage for us to find the best possible solution for you.

Question 33

What are your shipping fees?

Accepted Answer

All orders enjoy free shipping to Singapore and Hong Kong.

Question 34

Do you do in-person delivery?

Accepted Answer

For large orders we can arrange for the Belantara team to deliver personally to you. Please contact us to discuss.

Question 35

I no longer want my product, can I return it?

Accepted Answer

Unfortunately we are not able to offer returns of products for convenience.

Question 36

Do you sell out of Singapore?

Accepted Answer

At the moment, our products are available in Singapore and Hong Kong. We are looking at expanding to other countries in the future. If you are traveling to Singapore we can arrange for our products to be delivered to you while you are in the sunny island.

Question 37

Where can I find your products?

Accepted Answer

At the moment you can find our products on our online store, in Lazada, Shopee and Tik Tok.

We also do different pop-up events throughout the year which we announce in our social channels.

Question 38

Do I get sign on free credit for joining the program?

Accepted Answer

Yes, your free sign-on credit will be added to your account in your mobile wallet pass automatically once you download the pass. This is instantly available to be used in your next purchase.

Question 39

Can I earn store credit by referring friends and family?

Accepted Answer

Yes, invite friends to join Wilderness, and you both will receive store credit upon their purchase. For more details please visit the Belantara Wilderness Rewards & Referrals Program page.

Question 40

How does Wilderness work?

Accepted Answer

Download your Belantara Wilderness pass onto your mobile wallet and automatically get your welcome bonus.

Question 41

How do I use my store credit?

Accepted Answer

Simply copy the discount code on the back of your wallet pass and use it as a discount coupon on checkout. You can also redeem this credit in person in one of our pop-up events.

Question 42

Do you offer a rewards or loyalty programme?

Accepted Answer

We do – Wilderness is our rewards & referrals program, that gives you exclusive early access to product launches and events, and allows you to earn store credit on every purchase, as well as by referring friends.

Question 43

Are there different tiers in Wilderness?

Accepted Answer

Yes. The program offers three tiers:

- Jasmine - entry level to the program
- Orchid - upgraded level with additional benefits
- Lotus - ultimate level with the best possible benefits

You can view the details for all tiers on the Belantara Wilderness Rewards & Referrals Program page.

Question 44

Does my store credit expire?

Accepted Answer

It does. For Jasmine and Orchid members, your store credit expires after 180 days. Lotus members get an extended validity period to 240 days.

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